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Terms and Conditions of the “WWW.MUZEUMGRYF.PL” Website

Terms and Conditions of the Website “WWW.MUZEUMGRYF.PL”

I. Definitions

The terms used in these Terms and Conditions mean:

  1. Terms and Conditions – the terms governing the provision of services by electronic means.
  2. Website – the website available at www.muzeumgryf.pl.
  3. User – a natural person, legal person, or organisational unit without legal personality to which specific legislation grants legal capacity, who uses the Website.
  4. Online Store – the part of the Website containing functions used to conclude Sales Contracts.
  5. Website Administrator – FUNDACJA HISTORYCZNA GRYF, with its registered office at ul. Armii Krajowej 1D, 83-330 Żukowo, entered in the register of entrepreneurs and the register of associations of the National Court Register under KRS number 0000499509, NIP 5892013255, REGON 222045611.
  6. Sales Contract – a sales contract within the meaning of the Civil Code, concluded between the Website Administrator and the User through the Website, for an Admission Ticket, Reduced Admission Ticket, Off-road Driving Lesson Ticket, Off-road Ride Ticket, Tank Ride Voucher, STAR 266 Driving Lesson Voucher or Off-road Track Driving Lesson Voucher.
  7. Act on the Provision of Services by Electronic Means – the Act of 18 July 2002 on the provision of services by electronic means.
  8. Consumer – a natural person using the Website for purposes not directly related to their business or professional activity.
  9. Civil Code – the Civil Code Act of 23 April 1964.
  10. Consumer Rights Act – the Act of 30 May 2014 on consumer rights.

II. General provisions

  1. These Terms and Conditions govern the use of the Website.
  2. The Website is operated by the Website Administrator.
  3. The primary purpose of the Website is to enable Users to buy Tickets or Vouchers and to read the content published on the Website.
  4. These Terms and Conditions specify in particular:
  1. the basic functions of the Website,
  2. the minimum equipment requirements for using the Website,
  3. the rules for concluding Sales Contracts through the functions of the Website,
  4. the complaints procedure,
  5. the personal data protection policy,
  6. the rules for amending these Terms and Conditions.
  7. The minimum equipment requirements for using the Website are:
  1. a computer or other device with Internet access;
  2. access to email;
  3. a web browser: Mozilla Firefox with JavaScript and cookies enabled, or Google Chrome, Opera, Edge or Safari.
  1. Users can access these Terms and Conditions at any time through the link on the homepage of the Website, download them here: https://muzeumgryf.pl/regulamin-serwisu-internetowego-www-muzeumgryf-pl/ and print them.
  2. Product information on the Website, particularly descriptions, specifications, photographs and prices, constitutes an invitation to conclude a contract within the meaning of Article 71 of the Civil Code, rather than an offer within the meaning of Article 66 § 1 of the Civil Code.
  3. The Website Administrator makes efforts to ensure that Users can use all functions of the Website without interruption, but reserves the right to suspend some or all functions of the Website temporarily for maintenance, updates or repairs.
  4. The Website Administrator makes efforts to ensure that all functions of the Website work correctly. Nevertheless, the Website Administrator is not liable for malfunctions of the Website. This provision does not limit the rights of Consumers arising
    under applicable law.
  5. All graphics, technical solutions and other elements of the Website, particularly HTML and XHTML code, CSS stylesheets, JavaScript scripts and multimedia links, as well as programs made available through the Website, are protected by copyright belonging to the Website Administrator or other parties.
  6. The User may not copy or record parts or all of the Website in any manner or form, except where copying or recording has been expressly permitted by the Website Administrator.
  7. The User acknowledges that material published on the Website may contain errors. The Website Administrator is not liable for the consequences of Users following material published on the Website, or for its reliability or completeness. This provision does not limit the rights of Consumers under applicable law.
  8. The Website Administrator reserves the right to introduce new functions to the Website, modify existing functions or remove them. Such changes require an amendment to these Terms and Conditions only insofar as they change the rights or obligations of Users or the Website Administrator.

III. Procedure for concluding Sales Contracts

  1. To conclude a Sales Contract, select one of the following Tickets or Vouchers:
    1. Admission Ticket, including the Family Ticket, entitling the holder to enter the GRYF Museum of Military Technology on the date specified by the User, from Monday to Saturday between 10 and 17 (last visitor admission), excluding public holidays;
    2. Reduced Admission Ticket, entitling the following categories of visitors to enter the GRYF Museum of Military Technology on the date specified by the User, from Monday to Saturday between 10 and 17 (last visitor admission), excluding public holidays:
      • preschool, primary and secondary school pupils, students, retirees, pensioners and people with disabilities together with their carers,
      • primary and secondary school teachers and educators at care, education and rehabilitation institutions operating in Poland,
      • holders of the “Za opiekę nad zabytkami” badge or the honorary “Zasłużony działacz kultury” badge,
      • holders of the Order of the White Eagle, the Order of Merit of the Republic of Poland or the honorary “Zasłużony dla Kultury Polskiej” badge, and persons awarded the honorary title “Zasłużony dla Kultury Narodowej”,
      • employees of museums entered in the State Register of Museums,
      • members of the International Council of Museums (ICOM) and the International Council on Monuments and Sites (ICOMOS),
      • children up to three years of age,
      • veterans, disabled war veterans and victims of persecution,
      • journalists.
    3. Off-road Driving Lesson Ticket, entitling the holder to a twenty-minute off-road driving lesson in a Mercedes G “WOLF” on the training ground adjoining the museum.
    4. Off-road Ride Ticket, entitling a maximum of three people to ride as passengers in a Mercedes G “WOLF” on the museum training ground;
    5. Tank Ride Voucher, entitling a maximum of five people to a twenty-minute ride on the armour of a “Panther” replica tank on the museum training ground. The voucher redemption date must be arranged with the website administrator by email: kontakt@muzeumgryf.pl.
    6. STAR 266 Driving Lesson Voucher, entitling the holder to a twenty-minute driving lesson in a STAR 266 truck on the grounds adjoining the museum. The voucher redemption date must be arranged with the website administrator by email: kontakt@muzeumgryf.pl
    7. Off-road Track Driving Lesson Voucher, entitling the holder to a twenty-minute off-road driving lesson in a Mercedes G “WOLF” on the training ground adjoining the museum. The voucher redemption date must be arranged with the website administrator by email: kontakt@muzeumgryf.pl.

Follow the subsequent steps according to the messages displayed and the information available on the Online Store website.

  1. Select the Tickets or Vouchers to be ordered by adding them to the basket or specifying them in an order submitted by email.
  2. During the ordering process, until the “Order” button is pressed, the User may change the data entered and their selection of Tickets or Vouchers by following the messages displayed and the information on the website.
  3. Once the User using the Online Store has entered all required data, an order summary will be displayed.
  4. To place an order, the User must provide the information, including personal data and an email address for contact and delivery of Tickets or Vouchers, marked as required by the Administrator.
  5. If an order cannot be fulfilled within 30 days of being placed for reasons attributable to the Website Administrator, the contract expires. The Website Administrator informs the User by email and refunds the payment received for the unfulfilled part of the order, if it has already been paid by the User.
  6. A Sales Contract is concluded when confirmation that the User‘s order has been accepted by the Website Administrator for fulfilment is sent to the email address supplied by the User. If only part of the order is accepted for fulfilment, the Sales Contract covers that part of the order.
  7. The Website Administrator may contact the User by email or telephone to confirm an order or clarify uncertainties. Inability to contact the customer or resolve uncertainties entitles the Website Administrator to withdraw from the Sales Contract.
  8. The Website Administrator notes that in exceptional cases justified by circumstances beyond the control of the Website Administrator, the date for using Tickets or Vouchers may change. In such a case, the Website Administrator will promptly notify the User. The User may choose a refund of the price paid or agree a new date for using the Ticket or Voucher.

IV. Order fulfilment time and delivery

  1. Delivery is made to the email address provided by the User when placing the order.
  2. The Online Store makes efforts to fulfil all orders within 14 business days from receipt in the bank account of the Website Administrator of the full price of the Tickets or Vouchers.

V. Prices and payment methods

  1. Ticket and Voucher prices are stated in Polish zloty and include tax.
  2. The User may select from the payment methods offered by the Website Administrator for the ordered goods. When paying in advance, the User should follow the information provided by the Website Administrator or the payment operator. When paying through a payment operator, the User must comply with that operator’s terms of service.
  3. A sales receipt is issued for each order or, at the request of the User, a VAT invoice. It is sent to the User with the goods.

VI. Right to withdraw from the Contract

  1. Under the Consumer Rights Act, a User who is a Consumer within the meaning of the Civil Code and concludes a Distance Sales Contract may withdraw without giving reasons and return the goods within 14 days of receiving the shipment.
  2. Notice of withdrawal from a Sales Contract must be given by a declaration within 14 days of receiving the shipment.
  3. The Website Administrator encourages use of the withdrawal form in Appendix 1 to these Terms and Conditions. The Consumer may withdraw in another form. However, using the form is recommended and will facilitate the withdrawal process.
  4. The refund will be paid within 14 days of receipt of the Consumer‘s withdrawal declaration, to the bank account specified in the return form. If no bank account is specified, the payment will be transferred to the Consumer‘s account used to pay the price. If no such account is available, the Website Administrator will try to contact the Consumer to agree how to make the refund.

VII. Complaints concerning goods

  1. Complaints concerning infringements of the User’s rights under the Consumer Rights Act, the Civil Code or these Terms and Conditions should be submitted by telephone on 667 910 060 or by email to kontakt@muzeumgryf.pl. The User should state the reason for the complaint.
  2. The Website Administrator undertakes to consider every complaint within 14 calendar days.

VIII. Complaints concerning Website operation

  1. Complaints concerning the technical operation of the Website should be sent to kontakt@muzeumgryf.pl, stating the reason for the complaint.
  2. All other complaints concerning use of the Website should be sent to kontakt@muzeumgryf.pl, stating the reason for the complaint.
  3. The Website Administrator will consider complaints within 14 calendar days.

X. Final provision

  1. Matters not governed by these Terms and Conditions are subject to the applicable provisions of Polish law.
  2. These Terms and Conditions take effect on 26 April 2023.
  3. The Website Administrator may amend these Terms and Conditions for important reasons. Amendments may be due to technological, legal, economic or organisational changes in the Website Administrator’s activities, or changes to the structure or content of the Website or the Website Administrator’s offer. All amendments will be communicated to Users on the Website and will take effect when Users are notified by publication of the revised Terms and Conditions on the Website, together with information about the changes.
  4. An amendment to these Terms and Conditions does not affect the rules for performing Sales Contracts concluded before that amendment took effect.

Appendix 1

CONSUMER’S DECLARATION OF WITHDRAWAL FROM THE CONTRACT

I/We(*) hereby give notice that I/we(*) withdraw from my/our contract for the sale of the following goods(*) / supply of the following goods(*) / contract for work consisting of the following items(*) / provision of the following service(*)

________________________________________________________________________________________________

Date of conclusion of the contract(*) / receipt(*)

_________________________________________________________________________________________________

Consumer’s/consumers’ first name and surname

_________________________________________________________________________________________________

Consumer’s/consumers’ address

_________________________________________________________________________________________________

Bank transfer details and account number

_________________________________________________________________________________________________

I/We undertake to sign any correcting invoice and send it back to the address: .

Date and signature

_________________________________________________________________________________________________

* Delete as appropriate.